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SERVICE TERMS & CONDITIONS

Majority of services are done in our Studio located at 1/238 Prospect Highway Seven Hills 2147 - which includes makeup services, eyelash extensions, lash lift, tinting, facial waxing, eyebrow treatments.

Bookings are essential.

All new Eyelash Extension clients are required to pay a 30% deposit upon booking. If you wish to change your appointment please allow 48 hour notice.
Any appointments that are cancelled or changed within 36 hours of your appointment time and date will incur a fee of either your 30% deposit (for new clients) or $20 for existing clients (payable on your next visit)

Please be on time for your appointment!

If you are more than 15minutes late your appointment may be cancelled and you will be charged either your 30% deposit (for new clients) or a $20 fee upon your next booking.

If your appointment is not cancelled you will forfeit any special offer prices and will be charged full price for your service.

Please notify us as soon as you are aware you will be running late.

Mobile Services

A travel & parking fee will be charged to you for each of the therapists if there are no free parking spaces, for example in the CBD.

Special price promotions does not apply to mobile services unless indicated.

How much notice do we need?

The more notice you give the more chance we have of providing you with the most suitable therapists for your treatment.

Mobile Service Payment

There is a 30% non-refundable deposit that is required to secure your booking, full payment must be made 7 days prior to your booking date.

Mobile Service Cancellation Policy

If you cancel your booking within 48hours of booking date you will forfeit 100% of your full payment, any cancellations prior to the 48 hours days will incur a 50% of the full payment. Cancellations of 5 days or more will incur the 30% which will be the non-refundable deposit which you initially paid.

There is a long process to ensure you have the right therapist and they are ready for your booking. In many cases the Studio will close for your booking and the day reserved for your mobile booking.
Please be mindful when booking or cancelling your booking.


Additional Guests
Let us know as soon as possible so that we can change the number of therapists accordingly. Our policy is to be as flexible as we can, however not all therapists are able to extend their appointments at short notice so, if not booked in advance, some of your guests may be disappointed.

Are the therapists trained/accredited?
Yes. It is a requirement that all of our therapists are trained and accredited with whatever treatments they perform at your treatment/ pamper party


 

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