Salon Service Policy
To ensure the smooth operation of our studio and servicing clients please read and understand our salon policy.
COVID - 19 POLICY
To ensure the health and safety of our staff and other clients we ask that you please do not attend your appointment if you are feeling unwell or show any cold and flu like symptoms.
If you have been in contact with someone who has had Covid -19 or have had Covid-19 yourself within the last 14 days, we respectfully ask that you do not attend until the 14 days has lapsed.
Not only does this help to reduce the risk of spreading the virus, this is also a measure we have taken to ensure your health and safety. When your body is fighting an infection or virus your immunity is weakened which can increase the possibility of having an allergic reaction to one of the products we use in the studio.
BOOKING HOLDING DEPOSIT
All clients are required to leave a non-refundable booking holding deposit at 50% of your booked service price prior to their appointment. This deposit will be held in your account to secure your appointment and goes towards your appointment.
As a courtesy to our staff and other clients we require at least 48hours notice should you need to cancel or reschedule an appointment. This can be done by phone, text or email. Your holding deposit can be transferred to another appointment/date.
An email and text message reminder is sent to all clients 48hours and 24hrs prior to your appointment. Please ensure your details are up to date.
Should you need to cancel or reschedule with less than 24hours notice or you 'no show' your booking deposit will not be transferred to a new appointment.
Le Beauty Affair will allow one (1) cancellation, or rescheduled appointment with less than 24hours, without penalty per 12month period.
Holding deposits can be made via our booking system, in store via cash/eftpos or transferred to our bank account.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clients. We regret that late arrivals will not receive extension of scheduled appointments.
CLEAN SKIN & MAKEUP FREE
Please come to your appointment makeup free. We would love to use your whole allocated time maximising your service – if we have to remove any makeup this will shorten your service time and in some cases will affect your service.
UNLESS... you are coming in for a cosmetic tattoo appointment.. Please come in with makeup you tend to wear so we can see your style.