Salon Service Policy
To ensure the smooth operation of our studio and servicing clients please read and understand our salon policy.
COVID - 19 POLICY
To ensure the health and safety of our staff and other clients we ask that you please do not attend your appointment if you are feeling unwell or show any cold and flu like symptoms.
If you have been in contact with someone who has had Covid -19 or have had Covid-19 yourself within the last 14 days, we respectfully ask that you do not attend until the 14 days has lapsed.
Not only does this help to reduce the risk of spreading the virus, this is also a measure we have taken to ensure your health and safety. When your body is fighting an infection or virus your immunity is weakened which can increase the possibility of having an allergic reaction to one of the products we use in the studio.
CHANGES TO YOUR APPOINTMENT
Please notify us to any changes to your appointment 24-48hrs before your appointment time this is o we can allocate time correctly. Any changes your appointment on the day will incur a fee.
This includes changing your appointment from a higher value/timed service to a lower value/timed service.
I.e booking a lash lift and tint but changing it on the day to only a lash tint, will occur the full amount of the initial booking and will not be entitled to a refund of your booking holding fee.
BOOKING HOLDING FEE
All clients are required to leave a non-refundable booking holding fee at 50% of your booked service price prior to their appointment. This deposit will be held in your account to secure your appointment and goes towards your appointment.
Holding fees must be made within 2hrs of booking your appointments. After this time your appointment may be cancelled and given to the next in line.
As a courtesy to our staff and other clients we require at much notice as possible should you need to cancel or reschedule an appointment. This can be done by phone, text or email. Your booking holding fee can be transferred to another appointment/date provided you give more than 24hrs notice.
An email and text message reminder is sent to all clients 48hours prior to your appointment. Please ensure your details are up to date.
Any appointments needing to be cancelled or rescheduled more than 24hrs from your appointment time can transfer the booking holding fee to another date or time.
Should you need to cancel or reschedule with less than 24hrs notice or you 'no show' your booking holding fee WILL NOT be transferred to a new appointment.
Booking holding fees can be made via our booking system, in store via cash/eftpos or transferred to our bank account.
Should you 'No Show' your appointment your booking holding fee will be forfeited and NOT be transferred to another date or time.
REPEAT LATE CANCELLATIONS & NO SHOWS
In the case you have late cancelled or no showed your appointment more than 2 times, any future appointments will be cancelled.
If you choose to book in again you'll need to pay for your full appointment fee in full before you are able to book in again.
This is NON-REFUNDABLE.
Please notify us if you are running late, depending on your booked treatment, we may have to cancel you, if this occurs you will be charged the full price of your booked service.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clients.
We regret that late arrivals will not receive extension of scheduled appointments. If there is available time after your appointment, we may offer an extension at a fee.
CLEAN SKIN & MAKEUP FREE
Please come to your appointment makeup free. We would love to use your whole allocated time maximising your service – if we have to remove any makeup this will shorten your service time and in some cases will affect your service.
UNLESS... you are coming in for a cosmetic tattoo appointment.. Please come in with makeup you tend to wear so we can see your style.